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Introduction to Salesforce Certified Administrator Course
Introduction To Salesforce Administrator
Cloud Computing and Salesforce Platform Basics
Session 1 : Cloud Computing Basics and Salesforce Platform Basics
Cloud Computing Basics
Salesforce Platform Basics, Salesforce Platform Basics, Use Cases and Multitenant Architecture
Salesforce Lightning Home Page
Company Setup and Information
Configuration and Setup
Session 2 : Configuration & Setup
Configuration and Setup
Company Information, Settings, Business Hours, Currency Management, Fiscal Year and Domain Setup
Home Page Setup and Lightning UP
Users, Profiles, Objects and Lightning App Builder
Session 3 : User Management, Objects , Fields and Relationships
User and Profile Management
Custom and Standard Objects
Fields and Relationships : Lookup, Master Detail, Junction Objects
Formula, Rollup Summary, Text and Other field types
Security, Sharing and Access Control
Session 4 : Security, Sharing and Access Control
Profile, Permission Sets and Permission Set Groups
Organization Wide Defaults
Sharing Rules and Manual Sharing
Team Sharing : Account Teams and Opportunity Teams
Sales and Marketing Applications
Session 5 : Sales and Marketing
Products, Pricing and PriceBook Entries
Campaign Management
Lead Management and Lead Conversion
Opportunity and Quote Management
Sales Process, Page Layout and Record Types
Service and Support Applications
Session 6 : Service and Support Application
Case Management : Case Capture
Case Management : Case Assignment and Escalation
Web to Case & Email to Case
SLAs,Entitlements and Milestones
Knowledge Management
Productivity and Collaboration
Task, Events, Chatters, Mobile App and AppExchange
Activity Management : Tasks and Events
Salesforce Mobile App
Data and Analytics Management
Reports, Dashboards and Import Wizard
Apex Data Loader
Workflow/Process Automation
Apex Data Loader, Business Processes and Workflow Rules
Approval Process and Process Builder
Salesforce Flows
Additional Resources
Official Trailmix by Salesforce Trailhead
Salesforce Administrator Blog
Salesforce Certification Preparation
Practice Test 1
Practice Test 2